Rinnai

Designed for the home owners that want to reduce their running costs and also keep their carbon footprint to a minimum, the Rinnai Hotflo Hot Water Heater Pump is the green solution to water heating. The Hotflo’s key benefits include it’s ability to be retrofitted to virtually any brand of electric hot water cylinder. It is also a very simple installation which usually takes less than a day to complete. It also offered a significantly reduced carbon footprint alongside reduced energy consumption, making it a win all round. You can save up to 60% on your energy with the Hotflo. The Hotflo Heat Pump is suitable for external installation on domestic applications that connects to mains pressure hot water cylinders. A couple of things to keep in mind with the Hotflo While it will operate at temperatures ranging between -7 °C to 45 °C, it’s output and efficiency will reduce as temperatures lower. For example, with an outside temperature of 20 °C, the Hotflo Heat Pump will deliver 3kW of heat output for every 1kW used. However, with an outside temperature of 10 °C, it will deliver 2.6kW per every 1kW used. It is also not suitable as a spa of swimming pool heater. Certain water qualities are also not suitable for the Hotflo so it is important to check before getting one installed. The following are examples of water that would need to be treated before being used through the Hotflo:

• Hard water areas such as Wanganui.
• Aggressive water areas such as Christchurch
• Bore water areas where aggressive or hard water is found.

It is also not warrantied against corrosion in geothermal areas such as Rotorua where sulfur is present in high levels in the atmosphere.

Every so often even the best appliances can malfunction. If you find that your Rinnai Infinity 26 stops producing hot water, what can you do? First of all, Rinnai as a brand has one of the longest warranties in the industry, so most issues will be covered under your purchase warranty. The Rinnai warranty covers parts and labour. If you find that your unit is not producing hot water like it should do, then there are options for you to try at home before having to call in a licensed gasfitter to troubleshoot your unit. It is important to note that usually, tank less water heaters like the Rinnai Infinity 26, do not provide hot water straight away, unless it has been installed with a recirculation pump or a buffer tank. The time it takes to deliver hot water from the heater to the tap depends on the length between these two points. Often, it is for this reason, that some users will experience a shorter or longer wait for hot water. Although this can be frustrating for some users, it is not an actual problem with the unit but just a quirk that will require some patience for some users. Often the issue of no hot water can be put down to other mitigating factors and no actual problem with your tank less hot water unit. For example: Your hot water can get cold during a shower because you have reduced the flow from the tap below the minimum flow rate required. By keeping the flow rate above the minimum required, you should have constant hot water. If you are receiving warm water through your unit but it is just not hot enough then there are some reasons as to why this may be. Your water temperature should be set between is set too low. Increase the temperature to approximately 50C. It may be that your water temperature setting has been bumped to a lower temperature. Occasionally, you will experience a reduced water flow when the water filter or fixture aerator are clogged. This can also happen if there is a plumbing crossover, when you have cold water mixing with the hot water. One of the reasons for a plumbing crossover to occur is if you have a single-lever mixing valve installed, and it has failed. Even when we think we have clean water flowing to our house, sediment and lime scale can build up inside the heat exchanger. The scale deposits act as an insulator and prevents the heat exchanger from transferring heat to your water. If you have moved into a house with an already installed Rinnai Infinity 26 there could be issues with the gas valves. Sometimes the gas pressure needs to be reset or the valve has not been opened fully. Along with lime scale build up, the venting system can also be subject to a build up of debris. It is vitally important that you keep an eye on the venting system and ensure that it is clean of debris at all times. The venting system must be able to provide enough fresh air for proper combustion. Rinnai tank less hot water heaters like the Infinity 26 will have a self-diagnosis program for when issues arise. Any issue that is recognised will flash with a fault code. These fault codes will show on your digital, or status, monitor of the hot water temperature controller. Rinnai error codes easily allow you to know exactly where the fault lies that is causing you to experience no hot water, or for your hot water heater to not operate at all. Before calling a technician to come and source your fault and fix it, there are some steps that you can take as the owner of an Infinity 26 to troubleshoot the fault first. First – check the power supply. Find a portable electric appliance – say hair straighteners or a toaster and plug this appliance into the same socket your Infinity 26 usually uses. Second – If your Infinity 26 has a fitted controller, check that this hasn’t tripped and is still on. Third – Check your gas supply. If you have gas to another appliance, like your stove – turn the stove top on and then turn a hot water tap on. If you lose the flame on the stove top whilst running the hot water – you probably have a gas supply issue. Fourth – Check your water flow. Someone may have bumped the tap to the Infinity 26. Try opening your tap more. Fifth – Isolate your water and then clean the filters and water restrictor. Lastly – Are there any error codes showing on the controllers? If so, you will need to refer to the installation manual for further trouble shooting of the specific code/s. If, after all of these steps you still find that your unit is not working, you can find an explanation of the Rinnai error codes in your operation manual under “Troubleshooting”. You will find a list of common error codes, a fault description relating to each code and a possible solution. It is important to note that faults that are caused by an insufficient gas supply, an insufficient water supply, poor gas quality or water quality and installation or operation errors will not be covered by any Rinnai warranty that you hold. All Rinnai products are designed and manufactured according to strict quality standards. However, should you have any problems with your hot water system you will need to contact a licenced gas fitting technician. In New Zealand, gas fitting relates to any work that involves installing, altering or repairing gas appliances. Any work that is completed on your Rinnai Infinity 26 needs to be done by a licensed gas fitter. This is to comply with New Zealand law and to keep you and your family safe. You can ensure that the person you call to fix your Infinity 26 is a licenced gas fitter by asking to look at their authorisation card which is issued by the Plumbers, Gasfitters and Drainlayers’ Board.

Rinnai Corporation, the makers of the top-selling tankless gas water heaters in New Zealand, redesigns their logo to express the brand’s current worldview and promise. The company will be celebrating its 100th year founding anniversary in 2020, and along this milestone it is repositioning the brand and the organisation for the next century. With its relentless growth in New Zealand over the last 40 years, the brand has continuously expanded not just its product portfolio but also its vision. The Rinnai team shares that their new vision and brand promise of “creating a healthier way of living” is part of a global strategy for future growth. “Today, our brand represents an unwavering promise to deliver the seamless experience our customers expect from Rinnai. It is our commitment to dependable quality, innovation and a focus on making life easier for consumers and the world at large.” Here is what the new logo will look like vis-à -vis the current logo: The company explains that though the logo refresh is subtle in a visual context, the brand essence has shifted its focus and future direction to support ‘the Rinnai of tomorrow’. The new brand promise will influence the company’s product development and business practices. As we have witnessed since the brand reached our shores, Rinnai has always led the market with product innovations. The brand has become synonymous with top-of-the-line technologies that are designed to promote comfort and health. We will be seeing this new logo replace the old one over the coming months. It will be rolled out across the corporation’s entire global business operation including in the New Zealand market. The brand refresh will not affect the customers and business partners, but will simply change the identity of Rinnai Corporation in future advertorial, marketing and customer representation. Rinnai’s range of home heating and hot water heating systems are touted for their energy efficiency and practicality, which easily make them one of the best options for both residential and commercial installations. Their super-efficient tankless hot water heaters, in particular, have a growing demand locally. The products themselves are arguably flawless, given that every single product is created with superior engineering and undergoes multiple tests and quality control checks before leaving the production floor. Not to mention, they are backed with the best warranty in the business. However, their actual performance will ultimately depend on the quality of installation. Poor installation can make any good product perform poorly, which is why using a qualified and expert Rinnai installer makes a world of difference. For inquiries about Rinnai products and installation, you can talk to us!

The Rinnai Infinity is a continuous flow gas water heating designed for applications in both domestic homes and commercial settings. This system is popular for producing endless hot water and is a very energy efficient system, due to it’s design by providing hot water only when you need it. The Rinnai Infinity is a tankless gas water heater that heats water as you need it. Being available in a wide range of sizes and even in heavy duty and commercial applications, the Rinnai Infinity can cater for every hot water need. The Infinity comes in 3 types: Infinity VT The Rinnai VT is an all new continous flow gas heating designed for exterior installation in domestic applications and features an improved minimum start-up flow rate, saving on water and ensuring that it is future proofed for water efficient tapware. It comes in a range of sizes from 16 to 24 liters. Infinity HD The Infinity HD comes in both internal and external versions and is a gas heater that is preset to 75 °C with a status monitor. The status monitor also has an added feature of displaying an LC (00) error code when unit requires cleaning (due to scale build-up). This tells you when service is needed. The HD has improved durability for areas with hard water such as Wanganui. It comes in sizes from 26 to 30 Liters and is capable of producing 2.4 to 30 liters of hot water per minute. Infinity EF The most efficient gas water heater in the Rinnai Infinity range, the Infinity EF is a condensing continuous flow gas heater that captures waste heat from the flue by means of a secondary heat exchanger to help heat the water and use less energy. It comes in both internal and external versions and has a capacity of 1.5 to 37 liters of hot water per minute, depending on the model. Talk to us today if you would like a Rinnai Infinity water heater for your home and we can help you to decide which is the best one for your requirements.